Answer every shopper the second they ask
ChatAgentix handles product, sizing, shipping, and order questions instantly across chat, text, and phone — so shoppers buy now instead of bouncing to a competitor.
- Instant answers to product and shipping questions
- Order status and returns handled automatically
- Recovers carts and recommends the right products
- Escalates tricky tickets to your team
Try website chat free · Compare plans and limits
From question to checkout
Answers instantly
Replies to chat, text, and calls in seconds so shoppers never wait.
Knows your catalog
Answers sizing, materials, stock, shipping, and returns from your product data.
Recommends the right product
Suggests fits, alternatives, and bundles based on what the shopper wants.
Handles orders
Looks up order status, processes returns, and applies eligible offers.
Logs it to your CRM
Captures the shopper, intent, and conversation for marketing and support.
Recovers and follows up
Nudges abandoned carts and answers post-purchase questions automatically.
E-commerce questions, answered
- Can it answer questions about my specific products?
- Yes. It’s trained on your catalog — sizing, materials, stock, shipping, and returns — so answers are accurate, not generic.
- Does it handle order status and returns?
- Yes. It can look up orders and walk shoppers through returns and exchanges, and escalates anything that needs a person.
- Will it really recover carts?
- It re-engages shoppers who drop off, answers the question that stopped them, and helps them finish checkout.
- Does it work on my website and over text?
- Both — plus phone. It runs as an on-site chat widget and over SMS, all in your brand’s voice.
- Will it push products that don’t fit?
- No. It recommends honestly based on what the shopper asks for and says so when something isn’t a match.
- How long does setup take?
- Most stores are live in minutes — connect your catalog and FAQs, drop in the widget, and it’s ready.
- What should I check before paying for an AI receptionist?
- Test your own opening hours, service questions, booking rules and handoff instructions. Compare the current plan's included text messages and voice minutes separately, and check paid integrations or industry modules before upgrading. The free website-chat allowance is not a free production phone plan.
- Can I keep a person in control?
- Yes. Configure what the agent may answer or do, when it should escalate, and who should review requests. Test those rules before launch. An agent cannot approve an exception or promise a booking just because a customer asks for it.
- Will it work with my current calendar and business tools?
- Check the integrations page for your actual provider, then connect and test it. A conversation demo is not proof that your calendar, phone number or payment account is connected. Booking and payment actions require the appropriate setup and permissions.
- What information should I put in the agent's knowledge base?
- Start with approved services, prices, opening hours, service areas, cancellation policies and escalation contacts. Keep it current, and do not add passwords, payment-card details or unnecessary sensitive customer information. Regulated businesses should review their privacy, contractual and access-control requirements before launch.